Privacy Policy Protonate
Protonate Smart Home Privacy Policy
Effective Date: 30-Nov-2023
Introduction
Welcome to Protonate Smart Home (“Protonate”, “we”, “us”, or “our”). We respect the privacy of our users (“user” or “you”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Zigbee wifi switches (“Products”) through the Tuya Mobile App (“App”). Please read this policy carefully. If you disagree with the terms, please do not access the App.
Information Collection
Personal Data
We collect personally identifiable information that you voluntarily provide when you register with the App or participate in activities such as online chat and message boards. This includes your name, shipping address, email address, and telephone number.
Derivative Data
Our servers automatically collect certain information when you access the App. This includes your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the App.
Financial Data
We may collect financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) when you purchase, order, return, exchange, or request information about our services from the App.
Use of Your Information
We use the information collected to provide you with a smooth, efficient, and customized experience. Specifically, we may use your information to:
- Create and manage your account
- Deliver the products and services you request
- Generate a personal profile to personalize future visits to the App
- Increase the efficiency and operation of the App
- Monitor and analyze usage and trends to improve your experience
Disclosure of Your Information
By Law or to Protect Rights
We may disclose your information if we believe it is necessary to respond to legal processes, investigate potential policy violations, or protect the rights, property, and safety of others. This is permitted or required by applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Security of Your Information
We implement administrative, technical, and physical security measures to protect your personal information. While we strive to secure the information you provide, please be aware that no security measures are perfect, and no method of data transmission can be guaranteed against interception or misuse.
Policy for Children
We do not knowingly collect information from or market to children under 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
Contact Us
If you have any questions or comments about this Privacy Policy, please contact us at info@protonate.com.au.
Additional Notes
This Privacy Policy outlines the general and specific practices of Protonate Smart Home. It is also recommended to review the TUYA SMART APP Privacy Policy to ensure compliance with all applicable laws and regulations when using Tuya Smart APP or SmartLife APP. Refer to the Tuya Smart Developer Center for more details.